Return Policy

We have a 30-day replacement or refund policy, which means you have 30 days after receiving your item to (1) request a replacement based on one of the quality issues and errors listed below or if you ordered the wrong product, or (2) request a refund if you are dissatisfied with your item for any other reason, on the terms below. To be eligible for a replacement or refund, you will need to provide the receipt or proof of purchase. We do not accept physical returns. Please be aware that we reserve the right to reject any requests for returns, replacements and/or refunds. We also reserve the right to amend this policy at any time.

Product Quality Issue

You may request a replacement at no additional cost within 30 days of receipt of your item based due to product quality issues; provided that the original packaging seal is not broken, and you are able to provide documents and/ or photographs necessary to evidence that the product quality is not up to the mark.

Wrong Product Ordered

If you ordered the wrong item (style or size), you may request a replacement within 30 days after receiving your item; provided that the original packaging seal is not broken. We will ship you replacements but you will be responsible for the shipping cost, and if the cost of the replacement product is higher than the wrong item you originally order, you shall bear the difference.

Wrong Product Received

If an error was made during fulfillment and you received the wrong item, you may request a replacement within 30 days after receiving your item. We will send a replacement upon receiving proof of error; provided that the original packaging seal is not broken. We will ship you replacements but you will be responsible for the shipping cost, and if the cost of the replacement product is higher than the wrong item you originally order, you shall bear the difference.

Other Reasons

If you are dissatisfied with your item for any other reason, you may request a refund within 30 days after receiving your item, and we will issue a refund, less shipping costs for the product, provided that the original packaging seal is not broken.

Submitting a Request

To start a replacement, you can contact us at contact.sg@livinguard.com. If your request is accepted, we will send you a replacement product or issue a refund, as applicable under this policy. Items sent back to us will not be accepted.

You can always contact us for any return question at contact.sg@livinguard.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you ordered or received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as face masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or provide replacements or refunds on sale items or gift cards.

Refunds

We will notify you once we have reviewed and inspected your request, and let you know if a refund is approved or not. If approved, you will be automatically refunded on your original payment method. Kindly be advised that it can take some time for your bank or credit card company to process and post the refund too.